Return & Exchange
Shop with Confidence
Your satisfaction is important to us. We want you to feel confident when shopping with Miami Leathers. If your purchase isn't the right fit, we're happy to help.
Most eligible items may be returned or exchanged within 30 days of delivery.
30-Day Returns & Exchanges
To qualify for a return or exchange, items must be:
• Unused and in their original condition
• Returned with the original packaging whenever possible
• Accompanied by the packing slip, order confirmation, or order number
Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item.
How to Return an Item
Simply package your eligible return securely and include your packing slip, order confirmation, or order number.
Please mail your return to:
Miami Leathers Returns
9545 New Waterford Cove
Delray Beach, FL 33446
We recommend using a trackable shipping service so you can monitor your return shipment.
Refunds
Once we receive and inspect your returned item, we'll process your refund.
Refunds are typically issued within 2–7 business days after your return has been processed. Depending on your financial institution, it may take additional time for the refund to appear on your account.
Exchanges
If you'd like to exchange an item for a different color, style, or product, please contact our Customer Care team before placing a new order.
We'll be happy to help you find the right replacement.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Final sale items
• Personalized or monogrammed products
• Custom-made products
• Gift cards
• Items showing signs of use, normal wear, or damage caused after delivery
Defective or Incorrect Items
We stand behind the quality of every Miami Leathers product.
If you receive an item with a manufacturing defect or if we shipped the wrong product, please contact us at:
Please include:
• Your order number
• Photos showing the issue
We'll review your request promptly and work with you to resolve the issue.
One-Year Limited Warranty
Miami Leathers products include a one-year limited warranty covering defects in materials or workmanship.
The warranty does not cover:
• Normal wear and tear
• Accidental damage
• Misuse or improper care
• Exposure to extreme conditions
• Natural characteristics of leather, waxed canvas, or other materials
Because we use premium natural materials, variations such as grain, wrinkles, pull-up color changes, patina, and minor markings are part of their unique character and are not considered defects.
If you believe your item has a manufacturing defect, please email:
Include your order number and photos so we can review your claim.
Canadian Customers
For Canadian orders, duties, taxes, and import charges are handled according to applicable customs regulations.
Customers are responsible for return shipping costs unless the product is defective or we shipped the wrong item.
Questions?
If you have any questions about returns, exchanges, or warranty coverage, please visit our Frequently Asked Questions page or contact our Customer Care team.
We want you to enjoy your Miami Leathers purchase for years to come. If you ever have questions before or after your purchase, our team is here to help.