Return & Exchange
Returns & Exchanges
Your satisfaction is important to us. We want you to feel confident when shopping with Miami Leathers.
We hope you love your purchase. If your item is not the right fit, you may return or exchange eligible item(s) within 30 days from the date of purchase.
For help, please contact our Customer Care Team:
30-Day Returns & Exchanges
Most eligible items may be returned or exchanged within 30 days from the date of purchase.
To qualify for a return or exchange, merchandise must be:
• Unused and in original condition
• Returned with original product packaging when possible
• Returned with a packing slip, order confirmation, or order number
Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.
Refunds and exchanges are processed after the returned item is received and inspected. Refunds are usually issued within 2–7 business days after receipt of the returned item. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
How to Return an Item
Please ship eligible return item(s), along with your order confirmation, or order number, to:
Miami Leathers Returns
9545 New Waterford Cove
Delray Beach, FL 33446
We recommend using a trackable shipping service so you can confirm delivery of your return package.
Exchanges
If you would like to exchange an item for a different product, color, or style, please contact us at:
We will be happy to help you with the next steps.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Items damaged through normal wear and tear
• Final sale items
• Monogrammed or personalized items
• Custom-made items
• Gift cards
Defective or Incorrect Items
Miami Leathers stands behind the quality of our products.
If you believe your item has a defect in materials or craftsmanship, or if you received the wrong item, please contact us at:
Please include your order number and photos of the issue so we can review and help resolve it.
One-Year Defect Warranty
Miami Leathers products carry a one-year warranty against defects in materials or craftsmanship.
This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, exposure to harsh conditions, or natural changes in leather, waxed canvas, or other materials that occur with regular use.
Natural marks, scuffs, pull-up color variation, and patina are part of the character of full-grain leather, Crazy Horse leather, pull-up leather, and waxed canvas. These natural changes are not considered defects.
If you believe your item has a defect, please contact us at support@miamileathers.com with your order number and photos of the issue.
Canadian Customers
For Canadian orders, duties, taxes, and related import charges may be handled according to applicable customs and tax rules.
For returns or exchanges, customers are responsible for return shipping charges unless the product is defective or we made an error with the order. Refunds are issued after the returned item is received and processed.
Questions?
We are here to help.
Please contact our Customer Care Team at: